Bank Rakyat Indonesia (BRI) is one of Indonesia's largest and oldest banks, with millions of customers spread from major cities to remote areas. In an effort to expand access to digital financial services, BRI wanted to introduce a mobile companion app that could complement their core banking services, with a focus on ease of use for customers from diverse backgrounds and digital literacy levels.
Triwikrama was trusted to design and develop this mobile app from user research through to launch. We began with interview sessions and user testing across various BRI customer segments, including communities in areas with limited internet access, to understand the needs and obstacles they face when using digital banking services.
Based on those findings, we designed a simple and intuitive navigation flow, with clear visuals and language that's easy to understand even for less tech-savvy users. The app was developed using Flutter so it could run smoothly on both Android and iOS from a single codebase, speeding up development while maintaining a consistent user experience across both platforms.
Security was a top priority in developing this app, given the sensitivity of customers' financial data. We implemented end-to-end data encryption, multi-factor authentication, and suspicious activity detection mechanisms to protect customers from potential cyber threats. Every transaction feature was designed with layered verification without sacrificing speed and convenience.
Beyond core transaction features, the app also includes simple financial education features, helping customers understand banking products and manage their finances better. The result is an app that's not only functional but also inclusive and accessible to BRI customers from all walks of life across Indonesia.
Interested in Building a Similar Project?
Discuss your project needs with our expert team for the best results.